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Online Help Desk Solution

Published 02/17/2012 and rated Ratingstars5 5 out of 5 stars
by AppAppeal Editor
Deadpooled, not active anymore
What can you use the app for?

IuvoDesk is a customer support application that helps professionals and businesses manage customer inquiries and issues. The application comes packaged with a number of ways to interact with customers. The user can manage all contacts, including email, phone, Facebook and Twitter interactions, in one centralized online location. Multiple view options let users review and setup new tickets quickly. The multiple tab design allows users to work on more than one issue at a time without navigating away from one or refreshing the page. Macros let the user respond quickly and easily to frequently encountered issues. IuvoDesk integrates with the user’s customer relationship manager or platform. Knowledge bases can be created that support information groups for better organization. Additional features include chat widgets, voice chat settings and customizable reports.

Iuvodesk screenshot
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What is the history and popularity of the app?

IuvoDesk was founded in September of 2011. The application has received an overall positive response from users. Many appreciate the conveniently designed interface while others note the seamless CRM integration as one of the more appealing features. Although the application isn’t widely discussed, it has a lot to offer. IuvoDesk continues to provide an attractive collection of customer service features that make the lives of small business owners and professionals a little easier.

What are the differences to other apps?

IuvoDesk provides many of the same features that other, similar applications provide. There are a few details that IuvoDesk has included to make its service stand out. Along with chat and email, users can also manage customer inquiries through Facebook and Twitter using IuvoDesk. The application is also design with the user in mind. The interface makes it easy for novice computer users to quickly adapt and learn how to navigate through support tickets.

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How does the web app look and feel to use?

IuvoDesk is praised partly because of its intelligent user interface. The user is provided a modern design in beautiful black and blue with a white background and hints of light green throughout. Users are given a very clean, stylish setting to work on customer issues. The tidy layout makes the experience even more attractive by allowing the user to move unhindered from one ticket to the next. IuvoDesk’s design nurtures better productivity and a pleasant customer support experience.

How does the registration process work?

A new user can begin by clicking the gold “Get Started” button along the lower, left hand side of the IuvoDesk homepage. The registration form appears along the center of the next page and asks the user for a first and last name, company name, phone number, email address and password. The bottom section of the form asks for a preferred IuvoDesk URL and brand name. The user is advised that they must check their inbox for an instruction email to complete registration.

What does it cost to use the application?

IuvoDesk provides users with a customizable pricing plan. The user receives access for their first customer support agent for free. This includes access to all features except the optional voice service. The user can add additional full time agents for $49 per month. The application also offers a pay per use option. This is intended for companies with temporary or seasonal employees and costs $1 per hour for unlimited access.

Who would you recommend the application to?

IuvoDesk is ideal for small businesses and individual professionals that need a better way to handle customer issues. The application is very user friendly and gives the user a full range of communication options. The pricing system is somewhat customizable so a business on a tight budget can pay for as much access as they really need and nothing more.

  • Users can purchase access for individual agents or seasonal agents
  • Facebook and Twitter customer support options are included
  • Knowledge bases can be created with grouped information
  • Tabs allow agents to work on multiple tickets without refreshing
  • Integrates with an existing CRM platform

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Iuvodesk pricing

Cheapest plan (per month) : $1.00
Most expensive plan (per month) : $49.00




Iuvodesk on Twitter

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